Offer your software as a managed service, operated in Switzerland

It means VSHN operates your software product on your behalf for each of your customers, one dedicated instance per customer, hosted in Switzerland or on-premises. You keep building the product while VSHN handles 24/7 monitoring, incident response, updates, backups, and compliance, so you can sell an SLA-backed managed service.

VSHN provides defined response-time SLAs (typically a one-hour response for critical incidents) and operates managed platform components with availability up to 99.99% on Swiss infrastructure. The exact SLA depends on whether you choose office-hours or 24/7 coverage and is fixed in a written service agreement per instance.

Application operations start from CHF 800 per month per application and monitoring from CHF 100 per month per service level indicator. Genuine 24/7 coverage requires four to six engineers at CHF 150,000 to 200,000 each per year; VSHN delivers the equivalent for roughly the cost of half a full-time engineer, with no recruitment timeline.

With VSHN Application Operations, each instance runs on Swiss infrastructure from Cloudscale or Exoscale, or on the customer's own premises, independent of AWS, Azure, and GCP. This keeps data residency and sovereignty intact for customers in finance, healthcare, government, energy, and telco who require their data to remain in Switzerland.

Yes. VSHN configures automated backups for every customer instance and performs periodic restore testing with documented runbooks, so recovery is proven. Backup scope, retention, and recovery objectives are agreed per instance and verified as part of ongoing operations, not left as a one-time setup.

VSHN is ISO 27001 certified and is a Red Hat Premier Certified Cloud and Service Provider. It operates for regulated organizations including HIN, which serves over 90% of Swiss healthcare stakeholders, the banks Finnova and acrevis, and the Swiss Federal Archives, all references your customers can rely on during due diligence.

VSHN sets up and continuously refines monitoring for your defined service level indicators, usually HTTP health-check endpoints. When an alert fires, VSHN engineers investigate, fix the issue or route it to your team, and log the incident in your ticket system. Recurring issues are analyzed and turned into improvement proposals so the same problem does not repeat.

Yes. Configuration, version updates, and change requests are handled as managed operations and rolled out consistently across every customer instance. You ship a release once; VSHN deploys it, verifies it, and keeps each instance patched against security advisories, so no customer is left running an outdated or vulnerable version.

Yes. In addition to Swiss cloud hosting on Cloudscale and Exoscale, VSHN can operate your software inside a customer's own data center when contracts or regulation require it. The same 24/7 operations, monitoring, backups, and compliance practices apply regardless of where each instance physically runs.

Yes. VSHN does not need to understand your application code. You define the service level indicators (typically HTTP health-check endpoints), and VSHN monitors them, responds to alerts, and manages the infrastructure underneath. You ship releases; VSHN deploys them, verifies them, and keeps each instance patched. You own the software logic; VSHN owns keeping it running reliably.

An hourly or time-and-materials contract pays a provider for effort, so automating away a recurring incident reduces that provider's revenue. The running operation at VSHN is a fixed price per application and per service level indicator, so we are paid the same whether your service needs attention or not. That puts our incentive where yours already is, on fewer incidents, and it is why we invest in runbooks, monitoring and automated remediation instead of billing the hours they save. Application-specific engineering you ask for on top, such as CI/CD, observability or business continuity tests, is quoted separately, because that is a bounded project rather than a continuing operation.

The line falls at your container image. VSHN patches everything below it: the Kubernetes platform, the managed data services, and the servers, storage and network underneath. That is where most patch work lives, and the monthly fee covers it. Your image stays yours, because you decide what goes in it: the base image, the application version, the modules and extensions your product needs. That is not us being unhelpful. A platform patch that breaks something is ours to fix, so we apply it without asking, while only your test suite knows whether your product survives a bumped extension. It does not have to stay manual either: we can build Renovate into your CI/CD so base-image and dependency updates arrive as pull requests your team merges, with your tests as the gate. We run Renovate on our own repositories. Setting it up is engineering work, quoted once, after which it runs without us.

Request a cost estimate and a VSHN architect will review your software, deployment model, customer SLAs, and compliance needs, then propose a tailored operations setup with transparent per-instance pricing. There is no commitment at the estimate stage, and you receive a written scope before any operations work begins.

You. Your customers sign with you and see your product, your brand and your commercial terms. VSHN sits behind you as the operations team, under one contract with you that covers running every customer instance and, by default, the cloud capacity underneath, so you are not reselling three suppliers to assemble one offer. Where a customer insists on seeing the operator, we join the call as your named subcontractor rather than as a second vendor.